Return of Goods Policy

Due to the intimate nature of our products, they are regarded as underwear and therapeutic products. We regret that we cannot accept the return of goods.

No returns or replacement of articles will be possible for all purchases made in store, from an authorized distributor, by telephone or through the Internet site exceptions:

If an item is defective or damaged, it will be exchanged for another one of the same. If this item is no longer available, a credit will be granted depending on the value of the latter. The client can apply the credit toward the purchase of another product of his choice.

Protective Ostomy Belt, Granby, Quebec, Canada will absorb the shipping and handling cost of the item to be replaced.

Certain conditions apply:

Notify Protective Ostomy Belt within ten (10) days of receipt.
The article should not have been worn.
Provide proof of purchase.
The product should be returned in the original packaging in good condition no later than 30 days after the date of purchase.

The hygiene standards must be respected.

Our customers are our priority and comments will be taken seriously. We offer a specialized product of superior quality.

For all returns please contact management by e-mail, phone or write to the address below.

Protective Ostomy Belt
292 #102 Simonds Sud
Granby, Quebec, Canada
J2J 2J7
Telephone: (450) 574-0856
Email: info@ostomybelt.com