Shipping Method

Orders are processed and shipped on the next business day, Monday through Friday. We do not do orders on Saturdays, Sundays and holidays.

The customer is notified by e-mail or by phone or fax indicating the date that the order was shipped with a copy of the invoice, as well as any information on the company and the name of the person who deals with shipping records.

Two options are available:

Regular shipping - $11.00
Priority Post (with follow-up) - $19.00

We have a secure service with Canada Post.

Delivery in most urban areas in Canada is 3 to 6 days. Delivery outside of Canada is 6 to 14 days depending on destination, the province or country.

Delivery times may vary depending on the destination and the service used. Please note that the reasons entirely beyond our control may cause a delay deliveries unpredictable (weather, thefts, lost packages, etc).

If the product is not received within 21 days from the date of mailing, the client must inform Protective Ostomy Belt at the following email address: info@ostomybelt.com. A search to retrace his order will then be conducted. If four weeks from the date of shipment, the customer has still not received his order, he must inform Protective Ostomy Belt so that a replacement can be made at no cost to the customer.

If a notification arrives indicating that the package is at customs it is deemed to be received by the customer.

In all cases where a client is informed of a delay, the client must notify Protective Ostomy Belt as soon as the product is received.